MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Question #: 1
Topic #: 1
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?

A. Account
B. Lead
C. Quote
D. Opportunity

Selected Answer: D
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Question #: 2
Topic #: 1
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?

A. Account
B. Lead
C. Quote
D. Opportunity

Selected Answer: D
———————————————————————-

Question #: 3
Topic #: 1
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?

A. Account
B. Lead
C. Quote
D. Opportunity

Selected Answer: D
———————————————————————-

Question #: 4
Topic #: 1
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?

A. Account
B. Lead
C. Quote
D. Opportunity

Selected Answer: D
———————————————————————-

Question #: 5
Topic #: 1
A company uses Dynamics 365 Sales.
You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.
Which standard record type is used to create the forecast?

A. Account
B. Lead
C. Quote
D. Opportunity

Selected Answer: D
———————————————————————-

Question #: 6
Topic #: 1
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order

Selected Answer: BC
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Question #: 7
Topic #: 1
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order

Selected Answer: BC
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Question #: 8
Topic #: 1
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order

Selected Answer: BC
———————————————————————-

Question #: 9
Topic #: 1
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order

Selected Answer: BC
———————————————————————-

Question #: 10
Topic #: 1
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer.
What are two possible ways to achieve the goal?
NOTE: Each correct selection is worth one point.

A. Close the quote
B. Generate a document by using a Microsoft Word template.
C. Export the quote as a PDF file.
D. Create an order

Selected Answer: BC
———————————————————————-

Question #: 11
Topic #: 1
A company uses Dynamics 365 Sales.
The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which LinkedIn Sales Navigator feature should you use?

A. Top Card
B. Auto Capture
C. Related Leads

Selected Answer: C
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Question #: 12
Topic #: 1
A company uses Dynamics 365 Sales.
The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which LinkedIn Sales Navigator feature should you use?

A. Top Card
B. Auto Capture
C. Related Leads

Selected Answer: C
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Question #: 13
Topic #: 1
A company uses Dynamics 365 Sales.
The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which LinkedIn Sales Navigator feature should you use?

A. Top Card
B. Auto Capture
C. Related Leads

Selected Answer: C
———————————————————————-

Question #: 14
Topic #: 1
A company uses Dynamics 365 Sales.
The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which LinkedIn Sales Navigator feature should you use?

A. Top Card
B. Auto Capture
C. Related Leads

Selected Answer: C
———————————————————————-

Question #: 15
Topic #: 1
A company uses Dynamics 365 Sales.
The company plans to use LinkedIn Sales Navigator to increase sales productivity and assist salespersons in their daily duties.
You need to identify potential decision makers for a sale.
Which LinkedIn Sales Navigator feature should you use?

A. Top Card
B. Auto Capture
C. Related Leads

Selected Answer: C
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Question #: 16
Topic #: 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Qualify the closed lead as an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Qualify the reactivated lead to an opportunity.
E. Create a copy of the lead with data from the original lead.

Selected Answer: CD
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Question #: 17
Topic #: 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Qualify the closed lead as an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Qualify the reactivated lead to an opportunity.
E. Create a copy of the lead with data from the original lead.

Selected Answer: CD
———————————————————————-

Question #: 18
Topic #: 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Qualify the closed lead as an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Qualify the reactivated lead to an opportunity.
E. Create a copy of the lead with data from the original lead.

Selected Answer: CD
———————————————————————-

Question #: 19
Topic #: 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Qualify the closed lead as an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Qualify the reactivated lead to an opportunity.
E. Create a copy of the lead with data from the original lead.

Selected Answer: CD
———————————————————————-

Question #: 20
Topic #: 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Convert the copied lead to an opportunity.
B. Qualify the closed lead as an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Qualify the reactivated lead to an opportunity.
E. Create a copy of the lead with data from the original lead.

Selected Answer: CD
———————————————————————-

Question #: 21
Topic #: 1
HOTSPOT –
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

No answers

Selected Answer: D
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Question #: 22
Topic #: 1
HOTSPOT –
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

No answers

Selected Answer: D
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Question #: 23
Topic #: 1
HOTSPOT –
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

No answers

Selected Answer: C
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Question #: 24
Topic #: 1
HOTSPOT –
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

No answers

Selected Answer: A
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Question #: 25
Topic #: 1
HOTSPOT –
A company uses Dynamics 365 Sales.
The sales process must use products.
You need to create the product catalog record type.
Which record types should you create? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

No answers

Selected Answer: B
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Question #: 26
Topic #: 1
HOTSPOT –
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: C
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Question #: 27
Topic #: 1
HOTSPOT –
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: A
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Question #: 28
Topic #: 1
HOTSPOT –
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: D
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Question #: 29
Topic #: 1
HOTSPOT –
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: D
———————————————————————-

Question #: 30
Topic #: 1
HOTSPOT –
You are evaluating activity records in Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: A
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Question #: 31
Topic #: 1
HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: C
———————————————————————-

Question #: 32
Topic #: 1
HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: C
———————————————————————-

Question #: 33
Topic #: 1
HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: B
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Question #: 34
Topic #: 1
HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: C
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Question #: 35
Topic #: 1
HOTSPOT –
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
Hot Area:

No answers

Selected Answer: A
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Question #: 36
Topic #: 1
A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

A. Controls
B. Attachments
C. Contact information
D. Timeline

Selected Answer: D
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Question #: 37
Topic #: 1
A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

A. Controls
B. Attachments
C. Contact information
D. Timeline

Selected Answer: D
———————————————————————-

Question #: 38
Topic #: 1
A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

A. Controls
B. Attachments
C. Contact information
D. Timeline

Selected Answer: D
———————————————————————-

Question #: 39
Topic #: 1
A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

A. Controls
B. Attachments
C. Contact information
D. Timeline

Selected Answer: D
———————————————————————-

Question #: 40
Topic #: 1
A company uses Dynamics 365 Sales with out-of-the-box forms.
Users must view logged phone calls and meetings for contacts.
Which feature includes phone calls and meetings?

A. Controls
B. Attachments
C. Contact information
D. Timeline

Selected Answer: D
———————————————————————-

Question #: 41
Topic #: 1
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Selected Answer: D
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Question #: 42
Topic #: 1
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Selected Answer: D
———————————————————————-

Question #: 43
Topic #: 1
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Selected Answer: D
———————————————————————-

Question #: 44
Topic #: 1
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Selected Answer: D
———————————————————————-

Question #: 45
Topic #: 1
A company uses Dynamics 365 Sales.
The company must use Export to Excel to edit multiple records. Microsoft Dataverse must update automatically.
You need to select the option.

A. Dynamic worksheet
B. Static worksheet
C. Dynamic PivotTable
D. Open in Excel Online

Selected Answer: D
———————————————————————-

Question #: 46
Topic #: 1
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer’s equipment will need service.

Selected Answer: D
———————————————————————-

Question #: 47
Topic #: 1
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer’s equipment will need service.

Selected Answer: D
———————————————————————-

Question #: 48
Topic #: 1
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer’s equipment will need service.

Selected Answer: D
———————————————————————-

Question #: 49
Topic #: 1
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer’s equipment will need service.

Selected Answer: D
———————————————————————-

Question #: 50
Topic #: 1
You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service.
What is a valid use case for Dynamics 365 Connected Customer Service?

A. Analyze customer sentiment from multiple sources.
B. Respond to and resolve customer issues by using social media.
C. Use mixed reality applications to assist technicians performing work in the field.
D. Use IoT devices and AI to predict when a customer’s equipment will need service.

Selected Answer: D